Booking T&C’s

Bookings are subject to the following terms and conditions:

• A contract between you and Wild & Other Ltd will come into existence when the deposit is received, and a booking confirmation is issued showing the confirmed holiday dates.
• The deposit must be paid within 3 days of the booking being placed.
• The contract binds you (the lead booker) & all the members of the party who are part of the booking. It is your responsibility to ensure that all members of your party accept the terms of the contract set out in these terms & conditions. Failure to disclose all relevant information or comply with these terms may lead to termination of the contract & loss of the booking.
• A 25% deposit of the holiday cost is payable at the time of booking.
• Bookings made less than thirty (30) days before your arrival date must be paid in full.
• The balance must be paid no later than thirty (30) days before the commencement of your holiday. If the balance is not received by the due date, then your holiday will be treated as a cancellation.
• All cancellations must be notified in writing and once received we will confirm the cancellation.
• The customer remains liable for a percentage of the booking cost when a cancellation is received, as detailed below:

• If we are successful in getting a replacement booking, we will refund the total amount paid less a 5% booking fee and any difference in price between your original and the replacement booking.
• We strongly advise that you take out comprehensive travel insurance to cover cancellations. If you choose not to, then you accept responsibility for any loss that you may incur due to your cancellation.
• If your booking is cancelled due to circumstances beyond our control, notification will be given of the cancellation as soon as possible and we will promptly refund all payments made to us for your holiday. Our liability for cancellation will be limited to payments made to us.
• Please be advised that no extra overnight visitors are allowed to stay at the property.
• Bookings cannot be accepted from persons under eighteen years of age.
• Wild & Other Ltd reserves the right to refuse a booking without giving any reason.
• We or our representatives reserve the right to enter the property at any time to undertake essential maintenance, repairs or for inspection purposes.
• Tenancies normally commence at 4.00pm on the arrival date and guests are required to leave the rental by 10.00am on the day of departure. Failure to do so may result in you being charged a further day’s rental.
• You must not use the property except for the purpose of a holiday.
• Smoking is not allowed in the property.
• Vaping or smoking anywhere inside the premises will result in termination of occupancy and forfeiture of all payments. This must be strictly adhered to, and any damage or extra cleaning caused will be at your expense.
• Pets:
  • We only allow two (2) dogs maximum, no other kinds of pets.
  • Dogs must be booked in and the cost is £30 a week for up to the maximum of two (2) dogs.
  • Please don’t let dogs on the beds.
  • Guests are responsible for cleaning up after their pets.
  • Please clean muddy dogs using the outside tap and the dog towels provided.
  • Dogs must not be left alone in the property.
  • Stair gates are provided which help control where dogs can wander
  • If the property requires additional cleaning due to excessive dog hair or if dogs have been in the bedrooms, or on a sofa, we will charge a £50 fee to cover the extra cleaning costs.
  • You are responsible for your dog and you will be charged for any damage caused by your dog.
• Damages and breakages – please treat the facilities & accommodation with due care so that other guests may continue to enjoy them. If you notice something is missing or damaged in your accommodation, please let us know immediately so that we can take the appropriate action. If there has been any damage or breakages during your stay, we would be grateful if you could report them promptly, especially before check-out. The accommodation will be inspected at the end of the holiday & you may be charged for any loss, damage or extra cleaning costs. These are to be paid for in full within 7 days of notification.
• If damage occurs and the owner must cancel and/or refund subsequent bookings, the owner may bring a claim against you for any loss arising as a result.
• Please do not move any furniture from one room to another or any of the indoor furniture, furnishings or bedlinen outside.
• Please remove shoes before entering the house.
• Please lock the doors and close the windows when you leave the property unoccupied.
• Please make sure you switch off lights or any electrical appliances when you go out – we’re an eco-friendly holiday home.
• Wild & Other Ltd reserves the right to make a charge to cover additional cleaning costs if the client leaves the property in an unacceptable condition.
• Please note that if any keys issued are not returned at the end of your stay, then the cost of replacement will be charged to you.
• The client may in no circumstance re-let or sublet the property.
• The owners shall not be liable to you or your holiday party for loss or damage to property, however arising.
• All inventory must remain in the property and not be taken to another property.
• You are responsible for the supervision of all members of your party under the age of 18 at all times.
• Be aware that Cow Close Farm is a working farm and so tractors, mowers or other machinery may be operating nearby. Please take care.
• Please park your vehicles in designated parking spaces, ensuring cars do not block access to other properties.
• Please respect the other guests on site and try to keep noise levels to a minimum, especially between 11.00pm and 8.00am.
• We reserve the right to terminate your rental agreement with immediate effect where the unreasonable behaviour of the persons named on the booking (or their guests) may impair the enjoyment, comfort or health of others. You’ll be asked to leave the property, without any refund of the rental amount paid.
• Please use the designated barbecue utensils and clean the barbecue after use.
• Fireworks, Chinese lanterns, candles and portable barbecues are prohibited.
• Check-out:
  • Check-out is by 10.00am on your day of departure
  • Please empty bins into the black wheely bin and mixed recycling into the burgundy wheely bin outside
  • Please put dirty plates, cups and cutlery in the dishwasher and put it on to clean
• Wi-Fi – the guest agrees to reasonable and lawful usage.
• Domestic electric vehicle chargers (commonly known as a ‘trickle charger’) are not suitable for use at the property and are strictly forbidden. You are liable for any damage or loss suffered by us due to your unauthorised use of domestic chargers.
• Dedicated electric vehicle charging point:
  • The charging point is for the use of the booking party only.
  • We do not guarantee availability and unavailability shall not constitute a breach of our booking contract.
  • Use is at the owner’s own risk and we do not accept any liability for loss or damage sustained by you or your EV as a result of using the charger unless the damage was caused directly by our negligence.
  • You shall be responsible to us for any damage to the charging point or loss suffered by us caused by your use of the charging point.
• Any problem or complaint must be immediately reported directly to us/our representatives to allow us the opportunity to resolve it.